Hospitality Professional

Hospitality Professional is continuing education for those who are in the hospitality industry and those who aspire to be. Course offerings are designed to help advance career goals by deepening understanding and enhancing skills that are in demand in today’s professional environment.

Hospitality Professional is for:

• Hospitality business owners and managers seeking new insights, tools and skills.
• Currently employed hospitality professionals wishing to increase their value and potential for promotion and polish their resumes.
• Furloughed or laid-off hospitality workers who wish to enhance their skills for reemployment in the current business climate.

Kendall’s hospitality management program is one of the top-rated programs in the U.S. and a recognized brand among hospitality employers and leaders.  Faculty are respected thought-leaders and practitioners in the industry and have a history of delivering high-impact course content that responds directly to the needs of the field.

Community Resources

Find videos, events, teaching materials and more, all dedicated to advancing the hospitality industry. These resources are perfect for educators, employers and business owners in the field.

Courses

The Business of Cannabis

Do you want to start or own a hospitality business that serves cannabis or cannabis-infused products? This course will help students understand the emerging role cannabis is playing in the hospitality industry. There will be a general overview of cannabis laws and regulations and how legal cannabis is being incorporated into foods and beverages. The course explains the ground rules for developing, marketing and selling cannabis-based products and gives students the opportunity to propose their own product ideas. Note:  Cannabis-based food and beverage preparation will NOT be covered in this course.

Course Outcomes: This 4-week course meets once a week via Zoom and includes a critique of students’ business proposals.

Learning Outcomes

• Recognize the basics of the pharmacology of the cannabis plant.
• Explain the federal, state and local cannabis business compliance and the nuances of serving it in the hospitality sector.
• Describe the complexities of cooking with THC and identify products associated with Cannabis use.
• Anticipate cannabis trends nationally and statewide.

Cost: $250

Kendall College Alumni Rate: $125

Virtual and Hybrid Events

As the in-person events industry pivots to digital delivery, many event professionals are unprepared to take advantage of the opportunities this new environment presents. This course is designed to help event and other business professionals gain the necessary competencies to produce successful virtual and hybrid events. Participants will learn step-by-step how to create an effective virtual or hybrid event that satisfies organizers, attendees and sponsors. Faculty includes practitioners, service providers and other guest speakers sharing the latest thinking on how digital technologies are transforming the event space now and into the future.

Course Outcomes:  5-week online remote course with access to an online learning community. All participants receive a copy of The Digital Event Manual (Pdf) by John Nawn, course facilitator and event-industry thought-leader.

Learning Outcomes

• Make the business case for digital/hybrid events
• Explain the essential success criteria for digital/hybrid events
• Identify the core competencies required to produce successful digital/hybrid events
• Identify key design elements before, during, and after a digital/hybrid event
• Describe common features and benefits of digital event platforms
• Determine the business value of a digital/hybrid event

Cost: $250

Kendall College Alumni Rate: $125

Resilient Leadership in Hospitality

The hospitality industry is experiencing unprecedented disruption due to the COVID-19 virus and some are facing existential challenges. This course is designed to promote resilient leadership for the unique needs of the hospitality industry and provide strategies and tools hospitality professionals can use immediately. The course is led by the faculty of Kendall College and explores the leadership, cultural, risk management, innovation, stakeholder engagement, and financial challenges currently facing the hotel, food service, events and tourism industries. Here’s what previous students have said about the course:

"I thought this was a great course. Definitely helped me a bit out of my COVID funk"...

"This was a good course. I learned information that I would be able to use in the real world"...

"...it expanded on the knowledge and curriculum I have previously completed through the Hospitality Management program."

Course Outcomes: This is a 6-week, self-paced noncredit course providing 40 hours of online instruction, reflection and assessment. Two videoconference sessions with faculty take place at strategic points in sessions.

Participants who complete the course will receive a Professional Certificate in Resilient Leadership in Hospitality and earn 1.5 continuing education units (CEUs).

Learning Outcomes

• Define resilient leadership and recognize its value in times of disruption, change and uncertainty.
• Explore effective strategies for maintaining the service culture through the change cycle.
• Explain how to design resilient business models to reduce risk and promote adaptability.
• Identify opportunities to innovate, redesign and re-imagine services to meet changing customer and employee expectations.
• Consider financial planning tools and tactics to maximize resilience.

Cost: $599 (includes all course materials)

Kendall College Alumni Rate: $300

Upcoming Courses

Upcoming course information is listed below. You will need this information to register.

Register Online

Register online for any of the courses listed above. Or contact us at hosprofessional@nl.edu.

Register Online